DesignCraftive is a leading and committed logo, website, animation and stationery design firm. At DesignCraftive, it’s our prime concern to value your privacy and build trust.
Our privacy commitments
Our privacy commitments are indispensable to the way we do business every day. These apply to everyone who has a relationship with us – including Clients (logo, website, animation, and stationery) and Web site visitors. This is how our privacy commitments work:
Secure Personal Information
We keep your personal information safe and we always protect your privacy. We use encryption and other security safeguards to protect your data.
We never sell your personal information for any purpose, to any third party.
No Third Party Commitment
DesignCraftive have choices to use your information for marketing purposes, only after your approval.
24/7 Customer Support
Personal Data We Collect
Primarily, we use the collected information to process the orders made by the Clients. We use their e-mail address to send them an order confirmation notification. Additionally, we use the phone number to call the Client for any queries or notifications.
While not guaranteed, we may also use the Clients’ contact information to notify them of any updates in our Web Site or Services, or inform them of any new features or packages that we introduce in the future.
Your business name, email address and contact preferences.
Your name, contact details and other personal information.
We collect passwords and similar security information used for authentication and account access.
We collect data about you such as your country and preferred language.
We collect content of your work and infrastructures when necessary to provide you with the services you use. This includes: the taglines of your logos, the content of your website, brochure, stationery, video and other work related documents. It also includes the content of your communications sent or received, such as the:
- Subject line and body of an email,
- Text or other content of an instant message,
- Audio recording and transcript of a voice message you receive or a text message you dictate.
Additionally, when you contact us, such as for customer support, telephonic conversations or chat sessions with our representatives, may be recorded and monitored.
We collect your payment through Stripe, Paypal & Bank Transfer.
How DesignCraftive Use Your Information
We use your information in connection with providing our best services to you and, on your behalf, to your targeted visitors and customers. This includes providing you with customer support, which requires us to access your data to assist you There are other specific ways we use your information are listed below:
To manage our services:
We internally use your information to monitor, maintain, and improve our services and features. It prevent you from potentially illegal, undesirable and abusive activity.
To generate new services, features or content:
We may use your data for our internal purposes to create and provide new services, features or content.
To interact you about your project:
We occasionally send you communications regarding our services and your project (e.g. announcements, billing-related matters, welcome email and wishes, changes to our services or policies).
To contact you for marketing purposes.
We will only do this if you have consented to our contacting you for this purpose. For example, sharing your project on our website, using your testimonials etc.
To respond to legal appeals and prevent harm.
If we obtain a subpoena or other legal request from legal professionals, we may need to inspect the information we hold to dictate how to respond.
- To make our site easier to use.
- For security reasons.
- To provide you with personalized content.
- To improve our services.
- To advertise to you for better services.
All the rights of the finalized logo, website, stationery and animation has created and designed for DesignCraftive clients who assigned us to do work for them. DesignCraftive does not hold any rights of the work created. This provision is only permissible when the final payment has been received from the client.
Our clients are free to register their logo created by DesignCraftive under their company name or trademark. However, DesignCraftive would not be responsible for the infringement of any design. We neither responsibility of an event of a plagiarized name nor we provide registration services to our clients.
DesignCraftive services are not proposed for and may not permissibly be used by individuals under the age of 13. If it comes to our knowledge that we have collected information from such a person, we may delete this data without any notice.